REFUND & CANCELLATION POLICY

Last Updated: June 18, 2025

 

ALL SALES ARE FINAL

All orders are final due to the made-to-order nature of our products. Once your order is placed, it immediately begins the process of being custom-made specifically for you.

Additionally, any order associated with sweepstakes entries is strictly non-refundable and non-cancellable. Once placed, sweepstakes entries are automatically submitted to our sweepstakes management agency and cannot be withdrawn, modified, or reversed under any circumstance.

Non-Returnable Items

We do not accept returns for the following categories:

  • Gift cards
  • Digital products
  • Custom or made-to-order items
  • Sale items or promotional bundles
  • Items purchased outside of our official website
  • Any item worn, washed, used, or without original packaging and tags

Return Eligibility

To be eligible for a return, all the following conditions must be met:

  • The product is unworn, unused, unwashed
  • It includes all original tags and packaging
  • The request is submitted within 7 days of receiving the product
  • Proof of purchase or order number is provided

If your product is eligible for a return due to damage, defect, or incorrect item, please email info@robgalar.com with clear photos of the issue. Upon verification, a prepaid return label will be sent to you.

Refunds (Only If Approved)

Once we receive and inspect your return, you will be notified whether the refund is approved or denied. If approved:

  • The refund will be issued only for the product price
  • Shipping and taxes are not refundable, as they are processed and paid at the time of shipment through third-party providers and government tax channels. These charges are non-recoverable by our store.
  • Refunds are processed within 10 business days after receiving the return. It may take additional time depending on your bank or card provider.

If more than 15 business days have passed since your return was approved and you haven’t received your funds, contact us at info@robgalar.com.

Damages and Issues

Inspect your product immediately upon delivery. If your item is damaged, incomplete, or incorrect, contact us within 7 days of delivery at info@robgalar.com. We will evaluate the issue and provide a fair resolution, including the option to return the item and place a new order if applicable.

Exchanges

We do not process direct exchanges. If you wish to receive a different item:

  1. Initiate a return (if eligible)
  2. Place a new order separately once your return is approved and processed

 

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CANCELLATION POLICY

  • Orders can only be canceled within the first 24 hours of being placed — and only if production has not yet started.
  • Once the order enters production, it cannot be canceled, edited, or changed in any way.
  • Within this 24-hour window, customers may also update their shipping address or product size by contacting info@robgalar.com immediately.
  • After 24 hours, all orders are locked for processing.
  • No cancellations or refunds will be honored after this period, unless the product is defective or incorrect as outlined above.

High-Risk or Duplicate Orders

For your protection, orders flagged as high-risk or duplicated by Shopify may be automatically canceled and refunded.

 

By placing an order at ROBGALAR.COM, you agree to all the terms and conditions outlined in this Refund & Cancellation Policy.